Quick Overview (Non-Binding Summary)
We know Terms & Conditions aren’t exactly light reading, so here’s a quick overview of how our service works. This is just a summary — the full Terms & Conditions below govern all services.
- Services may be recurring or one-time, depending on your setup
- Recurring service continues until cancelled in writing and confirmed
- Payment is made in advance (monthly for recurring service)
- Visit changes must be requested by 3:00 PM the prior business day
- Service is based on maintaining your yard — not just visible waste on a given day
- Missed visits due to access issues (locked gate, pets not secured, etc.) are not credited
- We service in most weather conditions, including rain, when it is safe to do so
- Cancellation requests must be submitted in writing and confirmed
- For recurring service, we recommend at least 2 business days’ notice to stop service
- Please notify us of any significant changes to your property or pet usage
By using our services, you agree to the full Terms & Conditions below.
1. Service Model
A1 Pooper Scooper (“A1PS”), operating under the brand name The Skoopers, provides pet waste removal services on both:
- Recurring service (subscription-based)
- One-time or temporary service (including vacation service)
Recurring services are scheduled at the customer’s selected frequency and automatically renew unless and until the customer submits written notice to stop service and receives written confirmation from The Skoopers.
One-time or temporary services are performed as scheduled and do not renew unless otherwise requested.
All services are provided based on the effort required to maintain the property in a clean and sanitary condition, not solely on the visible presence of waste at any individual visit.
2. First Visit
The First Visit establishes the baseline condition of the property and includes:
- Full initial skoop of the service area
- Cleanup to bring the yard to a maintainable condition
- Technician assessment of property conditions
For recurring customers, the First Visit helps determine the appropriate level of Ongoing Skooping Service.
3. Ongoing Skooping Service
Ongoing Skooping Service applies to recurring customers and includes:
- Thorough removal of pet waste from designated service areas
- Maintenance of the property based on the agreed service frequency
Service is performed based on expected effort and maintenance standards, not on whether waste is present on a particular visit.
All necessary work required to maintain the property — regardless of surface type, layout, or usage patterns — is included as part of the service.
4. Property Conditions & Customer Responsibilities
Customers agree to:
- Provide safe and unobstructed access to the service area
- Secure pets as needed for technician safety
- Maintain reasonable yard accessibility (e.g., manageable grass height, clear pathways)
If service cannot be completed due to restricted access, unsafe conditions, or other customer-related factors, the visit will still be considered completed and will not be credited.
Important
If conditions at the property change significantly — including but not limited to:
- Pets no longer using the yard
- Safety concerns (wildlife, hazards, etc.)
- Changes in access
The customer must notify The Skoopers in writing so service can be adjusted accordingly.
5. Service Scope & Courtesy Assistance
The Skoopers' official service is pet waste removal.
Trash can movement, yard maintenance, household chores, and similar tasks are not included as part of our regular service.
From time to time, your Skooper may choose to provide a small courtesy at their own discretion when time, workload, and circumstances allow. These courtesies are voluntary, may not be available on every visit, and should not be considered part of the customer's recurring service or an ongoing expectation.
Courtesy assistance may vary by technician and cannot be guaranteed on future visits. If a different technician is assigned to your property—whether temporarily or permanently—those courtesies may not be available.
6. Billing & Payment
- Services are billed in advance
- Recurring services are billed monthly in advance
- One-time or temporary services are billed prior to service
Invoices for recurring service are issued around the 1st of each month and are due by the 7th.
Service may be suspended if payment is not received by that time. Customers are responsible for ensuring payment is received by the due date to avoid interruption of service.
For recurring services, billing continues automatically unless cancellation is submitted and confirmed in writing.
Customers are responsible for reviewing billing notifications and notifying The Skoopers of any concerns prior to billing.
7. Visit Changes & Missed Visits
Single Visit Changes
- Changes or skips must be submitted before 3:00 PM the prior business day
- Late requests are not eligible for credit
Weather Service
Service is performed in most weather conditions, including rain.
Service may be delayed, rescheduled, or skipped if conditions are deemed unsafe, including but not limited to severe weather, hazardous conditions, or official warnings or restrictions issued by local authorities.
If a customer prefers service not be performed under certain conditions (such as rain), that preference must be communicated in advance and will be treated as a requested skip, subject to the same 3:00 PM prior business day cutoff.
Missed Visits
- Missed visits due to customer-related issues (locked gate, pets not secured, unsafe conditions, etc.) are not credited
- If a visit is missed due to The Skoopers, a credit will be issued
8. Stopping or Cancelling Service
This section applies to recurring service only.
Service may be stopped at any time by submitting written notice (email, text, or customer portal).
Verbal requests made to technicians do not constitute valid cancellation.
Cancellation is effective only after it has been received and confirmed in writing by The Skoopers. If confirmation is not received, the customer is responsible for following up to verify the request.
To ensure service is properly stopped before future visits or billing, cancellation requests should be submitted at least two (2) business days prior to the next scheduled visit.
Because recurring service is continuous, billing continues until cancellation has been properly submitted and confirmed in writing.
9. Acceptance of Terms
Acceptance of any estimate, scheduling of service, payment, or continuation of service constitutes agreement to these Terms & Conditions.
By proceeding with service, the customer acknowledges that:
- Services may be recurring or one-time depending on the arrangement
- Recurring services continue until properly cancelled in writing
- The customer has reviewed and accepted these Terms
10. Modifications
The Skoopers reserves the right to update these Terms & Conditions at any time.
We will make reasonable efforts to notify customers of significant changes; however, it is the customer’s responsibility to review the current Terms & Conditions as they are binding at all times.
Continued use of service constitutes acceptance of any updates.